Refund and Returns Policy

We do accept returns under certain conditions:

  1. Shoes are unworn – There must be no signs of use (dirty soles, creased leather, scratches/scuffs). When trying shoes, please do not allow your child to walk outside, or to wear the shoes longer than it takes to try them inside.
  2. Returned within 7 days Shoes must be returned by appointment which carries no charge, or via courier within 7 days of purchasing. If you are unsure about the fit, style or quality of the shoes, please message me as soon as possible.
  3. Customer pays postage – When buying via courier, shoes may be returned for a full refund, but you pay the return courier charge of €3.50. This is non-refundable. Permission must be given for the parcel to be opened for checking, before a refund is paid.

We want your child’s shoes to fit well and offer honest online fitting advice, with printable foot gauges, at-home measuring assistance and additional photos / measurements of individual products. For more information, see Fitting Advice